Agenda: Always Best Care 2026 Conference

Caregiver Recruitment and Retention Workshop
8:00am - 12:00pm

Whether you're just launching or looking to grow, this powerful one-day workshop will walk you through exactly how to build a home care recruiting process that is fast, scalable, and aligned with the realities of today’s workforce. Led by Rachel Gartner, founder of Carework and a nationally recognized recruiting strategist in the home care space, this workshop blends real-time data, field-tested systems, and a bold, emotionally resonant approach to the human side of hiring. You can expect a fast-paced, hands-on session that’s not just informative- it’s genuinely energizing.

Working Lunch
12:00pm - 1:00pm

Registration/Hospitality Desk Open
12:00pm - 5:00pm

Caregiver Recruitment and Retention Workshop
1:00pm - 2:00pm

New & Emerging Franchise Owners Welcome Reception
3:00pm - 4:00pm

Welcome Reception & Sponsors' Expo
4:00pm - 7:00pm

Registration / Hospitality Desk Open
7:00am - 5:00pm

Breakfast and Sponsors' Expo
7:00am - 8:30am

Conference Kickoff and Welcome
8:30am - 8:45am

Introduction of Keynote Speaker
8:45am - 8:50am

Keynote Speaker
8:50am - 9:45am

Attendees will experience an unforgettable keynote from Jimmy Yeary, an award-winning songwriter and acclaimed speaker. With over 2,000 songs to his name — including 14 Billboard #1 hits such as “I Drive Your Truck” and “Everything’s Gonna Be Alright” — Jimmy blends his music career with powerful lessons on growth, teamwork, and connection. His high-energy, inspiring message will leave you motivated, engaged, and equipped with fresh insights to elevate both your business and personal journey.

Refreshment Break
9:45am - 10:00am

Morning Breakout Sessions
10:00am - 11:00am

Expanding beyond a single location creates powerful growth opportunities—but only when supported by the right systems and structure. Hosted by Emily Isbell, who scaled her organization to serve 1 million hours of care annually, this session explores proven strategies for regional expansion and multi-site operations, including leadership alignment, operational consistency, financial oversight, and performance management. Attendees will gain practical insight into how successful multi-site owners scale efficiently while maintaining quality, culture, and profitability across locations.

Over the years, we have branded some of the most popular promo items and the latest hot giveaways. You need to look good on the streets, and in the office. We have tried to mix it up between those items you would keep for yourself, those that would help brand your office, items you could provide to a referral partner or a special client, and those that would showcase your brand at community events. The best part of this session is that each item we discuss in this breakout will be raffled off to the audience. You must be present to win, so we hope to see you there.

Refreshment Break
11:00am - 11:15am

Late Morning Breakout Sessions (TBD)
11:15am - 12:15pm

Scaling a franchise early in your journey can be both exciting—and overwhelming. In this breakout session, you will hear real-world experiences that speak to how these franchise owners scaled their Always Best Care franchises quickly and strategically. Designed specifically for new and emerging owners, this session will explore what to focus on in the early stages of growth, how to avoid common scaling pitfalls, and which systems, habits, and decisions make the biggest impact when momentum starts to build.

Lunch and Sponsors' Expo
12:15pm - 2:00pm

Afternoon Breakout Sessions
2:00pm - 3:00pm

For newer and emerging franchise owners, the early stages often bring unexpected pressure — from building a client base and hiring caregivers to managing personal responsibilities while trying to lead with confidence. Success requires more than passion; it calls for disciplined focus, resilient leadership, and a commitment to the daily actions that drive results. This session will focus on helping our new and emerging owners cut through the chaos and concentrate on what moves the needle. This presentation will deliver practical strategies that support smarter execution, stronger decision-making, and sustainable growth --- even during challenging seasons. This session is ideal for newer and emerging owners who are seeking traction. It will provide clarity, structure, and a leadership approach needed to transition from startup pains to purposeful growth.

Effective sales management is the difference between stalled momentum and scalable growth. In this panel session, experienced leaders discuss practical approaches to managing sales performance, coaching for improvement, and building accountability across the sales team. Attendees will also learn what to look for when hiring for sales roles—including the right blend of relationship-building skills, coachability, accountability, and the ability to execute consistently in a referral-driven environment. Attendees will gain actionable takeaways on structuring sales roles and aligning growth initiatives with operational capacity.

Refreshment Break
3:00pm - 3:15pm

From Feedback to Action: Strengthening Our System and Your Business
3:15pm - 4:30pm

What happens when franchisees and the field support office are aligned on expectations, priorities, and support? Stronger businesses. Better outcomes. A healthier brand. In this working session, Michelle Rowan of Franchise Business Review will walk through the feedback franchisees provided on the annual franchisee satisfaction evaluation. Insights include top-performing areas and the lower-scoring opportunities identified by franchisees across the network. The goal is simple: turn feedback into forward movement. We’ll review key themes from the data, hear proven practices from high-performing franchise systems, and explore how clarity around franchisor and franchisee roles drives stronger performance and long-term brand success. The session then shifts into roundtables where franchisees will dig deeper into the areas they rated lowest, identify what’s getting in the way today, define what success should look like, and propose realistic improvements the field support office could consider. Franchise systems that thrive are built on clear expectations, mutual accountability, and collaboration between franchisees and corporate teams. This session creates space to contribute ideas, share experiences, and commit to actions that strengthen both individual businesses and the broader brand.

Relax and Rejuvenate
4:30pm - 5:30pm

Board Shuttles for the Awards Dinner & Gala
5:30pm - 6:00pm

Awards Dinner & Gala
6:30pm - 10:00pm

Join us for an evening of networking, elegance, and celebration as we honor the outstanding achievements of our franchisees. In keeping with our conference theme, “Headlining the Future”, all attendees are invited to come dressed in themed attire that ties into our theme for the evening: “Dress Like a Music Legend”.

While Nashville is home to country icons like Dolly Parton and Johnny Cash, you’re not limited to country—channel the style of any music legend, from Taylor Swift, Tina Turner, Elvis Presley, or Stevie Wonder to Elton John, Prince, Mick Jagger, Beyoncé, or Michael Jackson. Whether it’s rhinestones and boots, sequins and gowns, or a rockstar-inspired suit, get ready to shine under the Nashville lights at this unforgettable gala—an evening guaranteed to be as glamorous as it is fun.

Registration/Hospitality Desk Open
7:00am - 5:00pm

Breakfast & Sponsors' Expo
7:30am - 8:30am

Morning Remarks
8:30am - 8:45am

Always Best Care FSO Executive Team Update
8:45am - 10:00am

Join the Always Best Care Field Support Office Executive Team for a high-level leadership update highlighting the strategy, priorities, and initiatives shaping the future of our franchise system. Leaders across finance, operations, training & support, marketing, financial performance, and franchise development will share key insights on system growth, operational excellence, profitability, and brand expansion. This session will also spotlight new tools, resources, and cross-departmental efforts designed to better support franchisees, strengthen performance, and drive scalable success across the Always Best Care network.

Refreshment Break
10:00am - 10:15am

Caregiver Classification Under the FLSA: What Employers Need to Know Now
10:15am - 11:15am

Group Photo
11:15am - 11:30am

Late Morning/Afternoon Breakout Sessions
11:30am - 12:30pm

This breakout session is designed to equip Always Best Care owners with practical, proven strategies for building a high-performing operational model that strengthens client satisfaction, improves caregiver service delivery and retention, and drives sustainable profitability. Participants will explore how intentional team design, clear process flows, effective dashboards, and a strong office culture work together to create consistency, accountability, and trust—both internally and in the communities they serve. The session focuses on real-world systems that support quality care, protect clients, and allow agencies to grow without sacrificing service excellence—while also laying the foundation for long-term owner sustainability.

This breakout session is designed to equip Always Best Care franchise owners with practical strategies for building and scaling a successful Senior Living Referral Placement program that drives diversified revenue and strengthens home care census growth. Participants will explore how positioning their agency as the trusted solution—whether families need home care, senior living placement, or both—creates deeper community partnerships, stronger referral pipelines, and increased lifetime client value. The session focuses on relationship-building, value communication, streamlined placement processes, and revenue integration strategies that allow agencies to expand impact while creating long-term, sustainable profitability.

Lunch and Sponsors' Expo
12:30pm - 2:00pm

Roundtables Discussions
2:00pm - 4:00pm

Refreshment Break
4:00pm - 4:15pm

Raffle Prize Giveaway
4:15pm - 4:30pm

CEO Message, Closing Remarks
4:30pm - 5:30pm

Join us as Jake delivers an inspiring closing session packed with meaningful insights, reflections, and a forward-looking vision for Always Best Care. We’ll conclude the conference on a high note—celebrating our collective successes, recognizing the winners of the Incentive Trip, and unveiling the exciting destination for the 2027 Incentive Trip Challenge. You’ll also have an opportunity to help select the host site for our 2028 Always Best Care Conference. Don’t miss this uplifting finale and your chance to leave energized for the journey ahead.

Relax and Rejuvenate
5:30pm - 6:30pm

Franchisee Appreciation Celebration
6:30pm - 11:00pm

Get ready for an unforgettable evening of fun, connection, and celebration. Just steps away from the Grand Hyatt Nashville, we’ll gather at Garth Brooks’ iconic Friends in Low Places Bar—a true Nashville hotspot. Enjoy great food, drinks, and live music in a lively, relaxed atmosphere that’s perfect for unwinding and networking with fellow franchisees, guests, vendor partners, and FSO team members. With casual attire encouraged, this night is all about camaraderie, laughter, and celebrating the success of our Always Best Care family. We can’t wait to see you there — don’t miss it!

Agenda

Sunday, April 12th

Monday, April 13th

Tuesday, April 14th