FREQUENTLY ASKED QUESTIONS
Absolutely! We encourage you to bring managers, shift leads, and high-potential members of your Bad Ass Coffee `ohana as well as other family members and guests to fully experience the convention together and enjoy this world-class resort. Our registration process allows you to easily add multiple attendees at once, ensuring no one misses out on this fantastic opportunity to learn, connect, and celebrate as an `ohana.
The convention will be hosted at the Outrigger Kona Resort & Spa in Kailua-Kona, HI. All convention meetings and social activities will take in the Kaleiopapa Convention Center area or in outdoor venues outside the hotel. For more information on the hotel, visit: https://www.outrigger.com/hawaii/hawaii-big-island/outrigger-kona-resort-and-spa.
You can look forward to three full days of immersive coffee, operations and brand experiences, exciting franchise program launches and expert insights from keynote speakers as well as roundtable discussions and idea exchanges with fellow franchisees. This year’s education & training agenda will focus heavily on building unit-level economics and implementing local store marketing strategies designed to grow your top AND bottom line. The Education program is rounded out by an opportunity to meet with approved Bad Ass Coffee supplier partners at the ‘Ohana Partners Showcase & Exhibit, a mix of general session presentations, networking opportunities, and social events a Hawaiian welcome reception and a Convention Gala & Awards Dinner.
We’ve secured a block of highly discounted rooms at The Outrigger Kona Resort & Spa just for our attendees at special discounted rates. Please use this LINK to secure your accommodation at a special rate. But hurry, the deadline to access the Bad Ass Coffee room block and special room rates expires August 27, 2026.
There are various sponsorship levels available, offering different ways to showcase your brand to franchise owners. Details on specific packages and how to become a sponsor are available on our Sponsors page. Please contact Scott Snyder at scott@royalalaoha.com or 303.638.7502.
For registration assistance, please contact Elisa Vertuli at EVertuli@EventPrep.com - 402.507.7497. For other inquiries, please contact Scott Snyder at scott@royalaloha.com - 303.638-7502, Rosalyn Edmonds, redmonds@royalaloha.com - 214.704.6667, or Wilson Hampton, whampton@royalaloha.com - 859.266.4111.
A full refund will be granted if your cancellation has been received in writing 45 days prior to the start of the event. For refunds requested 14 days prior to the event, refund will be 50% of amount paid. No refunds will be issued in the 13 days prior to event or after event begins.