Join us for the `Ohana Partners Exhibit, where you'll have nearly three hours to connect directly with our trusted vendors and partners across two dedicated sessions. Start your day with Breakfast from 8-9 a.m., and then dive back into the exhibit during the second session from 11:45 a.m. to 1:30 p.m. Whether you're running a thriving store or planning your first, these sessions offer invaluable opportunities to discover innovative, approved products, services, and solutions tailored to your needs. Engage with experts, explore new offerings, and build relationships that can help elevate your business. Don’t miss out on this comprehensive chance to gain insights, find inspiration, and ensure your store’s continued success!

Location - Upper Mountain View

• Welcome | Scott Snyder, CEO
   
• Keynote Speakers | Charles Watson & Iain H. Douglas
   
  • Charles Watson, CEO for Tropical Smoothie Cafe – the smoothie category leader and one of the fastest growing franchise brands over the past 10 years – will kick off the Bad Ass Coffee of Hawaii Franchise Convention as the Keynote Speaker for the Opening General Session on Friday, October 4th.  Charles’ Keynote Address will share the franchising fundamentals that Tropical Smoothie Cafe (TSC) followed on their meteoric growth path as well as the important business milestones they achieved along the way.   At the heart of it all, Charles will also share the important culture and brand strategy commitment that was made by TSC to push through their “emerging brand” status to achieve the iconic status they hold today in the franchise marketplace and the parallels that he sees possible for Bad Ass Coffee of Hawaii. 
    
     

  • Iain Douglas, principal for Catalyst 247 and a renown consumer brand building expert, will deliver a Keynote Address to close out the Opening General Session of the Bad Ass Coffee of Hawaii Franchise Convention.  In his General Session address, “Does Bad Ass Coffee Have What it Takes to be Iconic?” Iain will share the proven foundational structure for sustainable growth embraced by over 150 iconic brands and will explore the three questions that drive his differentiating approach: “Why should someone choose your brands products and services over competition?”; “Why should they care?”, and; “Why should you care?”.

    What does Bad Ass Coffee of Hawaii have in common with the most iconic brands and what is holding it back?  Iain’s perspective of Bad Ass Coffee of Hawaii is unique as he was the original brand catalyst in December 2019 that facilitated the BAC Brand workshop to create the brand we’re proud of today.  Five years later, we’re bringing him back to approach our current challenges and opportunities from the lens of “what is possible?”  Don’t miss this thought-provoking session to answer the question “Does Bad Ass Coffee Have What It takes to Iconic?” and are you up for the challenge?

Snacks, Sodas, Water and Bad Ass Coffee

Gain a comprehensive understanding of how to interpret and leverage your business model results to drive success. This session will provide you with the essential financial insights needed to make informed decisions for your Bad Ass Coffee of Hawaii locations.

Join us for the `Ohana Partners Exhibit, where you'll have nearly three hours to connect directly with our trusted vendors and partners across two dedicated sessions. Start your day with Breakfast from 8-9 a.m., and then dive back into the exhibit during the second session from 11:45 a.m. to 1:30 p.m. Whether you're running a thriving store or planning your first, these sessions offer invaluable opportunities to discover innovative, approved products, services, and solutions tailored to your needs. Engage with experts, explore new offerings, and build relationships that can help elevate your business. Don’t miss out on this comprehensive chance to gain insights, find inspiration, and ensure your store’s continued success!

Location - Upper Mountain View

Moderator: Kelly McNamara, Fishman PR

Panelists: Dave Wagner, Jason Hanvey, Racheal Rich

Discover the impact of retail bean sales on your bottom line. This session will cover sampling and merchandising strategies to effectively promote and sell our premium bagged coffees.

Presenters: Scott MacDonald and Scott Snyder

SynergySuite Workshop | Sue Sauer, COO

Enhance customer loyalty through `Ohana Rewards. Join a panel of experts as they discuss successful strategies and share insights on building lasting customer relationships.

Panelists: Michelle Lee, Lisa Rutter, Kimberly Skalko-Paytronix

Consistency is key to customer satisfaction. Join this panel discussion to learn best practices for delivering a consistent and exceptional customer experience across all Bad Ass Coffee of Hawaii touchpoints and locations.

Panelists: Dan Guimmond, Michael Hames, Maria Cinto-Tepox

Join fellow franchise owners in a dynamic discussion on effective business planning strategies. Covering topics such as staffing, forecasting, and preparing for seasonal changes, this session will equip you with practical tips for year-round success.

Location - The Colorado Lounge

• Hula and fire dancing performance - Lower Mountain Garden
• Live entertainment and dinner - Upper Mountain View

Coffee is our Craft: Coffee 101

Snacks, Sodas, Water and Bad Ass Coffee

Engage in a hands-on working session focused on utilizing SynergySuite tools to streamline your operations. Gain practical experience and insights to improve efficiency and performance in your store.

Panelist: Chuck Shuptrine

Panelists: Dave Wagner, Richard Lee, Tom Wylie

Develop a strong local marketing plan tailored to your community. Learn the fundamentals of creating effective marketing strategies that resonate with your target audience and drive local engagement.

Ensure your store operates smoothly from opening to closing. Participate in a roundtable discussion on best practices for setting up your store for success and maintaining operational excellence.

Moderator: Brandon Longino, Field Operations Manager

Two 20-minute discussion topics

• Keynote Speaker | Rick Pitino
• Closing Remarks | Scott Snyder, CEO
• Convention Adjourned 2:30 PM